01 The Membership

A Street membership is an ongoing, members-only commitment to training across our Reformer and Mat rooms. You choose your weekly frequency, your membership renews automatically every 7 days, and you book your own sessions through the Momence app.

Memberships are billed weekly in advance. Your membership continues until you cancel it in line with the notice terms in section 06.

• Frequency: 2x or 3x sessions per week, depending on your membership
• Rooms: Reformer and Mat, subject to availability and booking
• Billing: Weekly in advance, every 7 days, via Momence
• Term: Ongoing until cancelled

02 Membership and Pricing

Membership prices are shared at sign-up and shown in the Momence app.

03 Price Increases

Street reserves the right to adjust membership pricing over time. We will always give you fair notice before any change to your weekly price.

• We will give you a minimum of 2 billing cycles' written notice before any increase to your weekly membership price takes effect.
• Notice will be sent via SMS, email, or in-app message through Momence.
• If you do not wish to continue at the new price, you may cancel your membership in line with the cancellation terms in section 06.

04 Booking

• All sessions are booked through the Momence app or web platform.
• Reformer sessions are capped at 6 spots. Mat sessions are capped at 8. Book early to secure your preferred times.
• Your membership is a weekly session credit. A 2x membership gives you 2 sessions per week, a 3x membership gives you 3, bookable across the Reformer and Mat rooms subject to availability.
• Sessions do not roll over. Unused weekly sessions expire at the end of each 7 day billing cycle and are not credited, refunded, or carried forward.
• If your preferred session is full, add yourself to the waitlist. If a place opens up, you will be notified through Momence.
• Street reserves the right to cancel a session with prior notice. Where this happens, your session credit is returned and you will be contacted via SMS or in-app message.

05 Cancellations, Late Arrivals and No Shows

These terms cover cancelling an individual session. Cancelling your membership is covered separately in section 06.

12 hour cancellation window

Cancellations made through the Momence app more than 12 hours before your session start time are free of charge and your session credit is returned to your account for use within the same billing cycle.

Late cancellation (within 12 hours)

• Members: your session credit is forfeited for that cycle. No additional fee applies.

No show

• Members: your session credit is forfeited and a $20 no show fee applies to cover the held spot and your trainer's time.

How to cancel a session

Session cancellations must be made through the Momence app. Messages via text, email, or social media are not accepted as cancellations and do not exempt you from no show fees.

Late arrival and the closed curtain policy

Sessions are 45 minutes. Once the curtain is drawn at the session start time, no further entries are permitted. This is for the safety of every client in the room. Arriving at or after the session start time is treated as a no show and the policies above apply.

06 Cancelling Your Membership

Memberships are ongoing and renew automatically. When you decide to end your membership, the following notice applies.

• Cancellation requests must be made in writing to hello@streetpilates.com.au. Cancelling through the app alone, or by text or social media, is not accepted.
• You remain responsible for the 2 cycles of billing during your notice period, whether or not you attend sessions in that time.
• Where you are cancelling because of a price increase, the same 2 billing cycle notice applies, calculated from the date you notify us.

07 Freezing Your Membership

Life happens. You can pause your membership rather than cancel it.

• You can freeze your membership for up to 4 weeks at a time. During a freeze, you are not billed and you do not lose your spot.

• Freeze requests must be made in writing to hello@streetpilates.com.au before the freeze start date.
• The weekly $12 holding fee is non refundable and does not count toward sessions.

08 Pre-Session Screening

Before your first session you will receive a pre-session screening form through Momence. Completing this form is mandatory before you attend any session. The screening covers your training history, current conditions, injuries, pregnancy, recent surgeries, and your preferences around tactile cueing (hands on corrections).

• If you do not wish to receive tactile cueing, you must indicate this in the pre-session screening. Verbal notice at the studio cannot be reliably accommodated and your trainer may default to standard coaching protocols if the screening is incomplete.
• If you have a condition, injury, or change in health, it must be disclosed in the screening. Telling your trainer for the first time on arrival is not acceptable. Your trainer may turn you away from that session to protect your safety, and a forfeited session in this situation is not credited back.
• If anything changes during your membership (a new injury, illness, or pregnancy), update us in writing at hello@streetpilates.com.au before your next session.

09 Modifications, Injury and Trainer Discretion

Street offers modifications, not substitutions. Modifications are building blocks toward full range movement, not ongoing alternatives. Where your needs go beyond what can safely be coached in a small group setting, your trainer may take one of the following actions.

• Refer you to a 1:1 session with Annie so the work can be tailored to you.
• Ask you to seek clearance from a physiotherapist, osteopath, doctor, or clinical Pilates practitioner before continuing in group sessions.
• Honestly suggest an alternative training environment if Street is not the right fit for your current circumstances. We would rather send you to the right space than have you train somewhere you cannot progress safely.

Your trainer holds the final discretion on whether group sessions are appropriate at any time. This decision is made on safety grounds and is not negotiable in the moment.

10 Health, Safety and Assumption of Risk

Reformer and Mat Pilates are physical training activities and carry inherent risks. By holding a membership and participating in any session, you acknowledge and agree to the following.

• You are voluntarily participating with full knowledge of the risks involved.
• You confirm you are physically capable of participating safely or have disclosed any relevant conditions in your pre-session screening.
• You will follow your trainer's instructions, modifications, and equipment guidance at all times.
• You will use equipment only as instructed and only when supervised. Unsupervised use of equipment is not permitted.
• You will not attend a session if you are unwell, contagious, or running a fever. Where this applies, cancel through Momence within the 12 hour window where possible.
• You release Street Pilates, We Are Basis Pty Ltd, and its trainers from liability for any injury, loss, or damage sustained during participation, to the extent permitted by law.

This clause does not limit your rights under the Australian Consumer Law or any non excludable consumer guarantees.

11 Personal Belongings

• Personal belongings must be left in the designated belongings area. Phones, bags, and valuables are not to be brought into the training space.
• Street accepts no responsibility for loss, theft, or damage to personal property brought into or left on the premises.

12 Recording and Phone Use

Phones are not permitted on the studio floor during sessions. Recording other clients, the trainer, or the session content for any purpose is not permitted without prior written consent from Street Pilates.

13 Refunds

• Membership payments are non refundable except where required by law. Weekly billing is taken in advance for the cycle ahead.
• Refunds will only be issued in accordance with Victorian Consumer Affairs regulations and the Australian Consumer Law.
• Refunds processed for reasons external to Street Pilates are subject to a $5 processing fee.
• Approved refunds will be processed to the original payment method.
• Change of mind, change of address, change of schedule, and dissatisfaction with results are not grounds for refund.

14 Photography and Consent

By attending any session, you acknowledge that you may be filmed or photographed for marketing and educational purposes across digital, print, and social media. If you do not wish to appear in any media, indicate this in your pre-session screening or notify your trainer in writing before your first session. We will tag your profile and do our best to keep you out of frame in every session.

15 Privacy and Data

Personal information collected through Momence and Street Pilates is handled in accordance with our Privacy Policy at streetpilates.com.au/privacy-policy. Momence is our booking and payment platform and stores your details securely. By starting a membership, you consent to your information being processed by Momence for the purpose of delivering our services.

16 Communications

By starting a membership, you consent to receive operational communications from Street Pilates and Momence relating to your sessions, account, billing, and membership. This includes SMS, email, and in-app messages. Marketing communications can be opted out of at any time using the unsubscribe link in the communication.

17 Behaviour and Studio Conduct

Street is a small, coached environment. Respect for your trainer and fellow clients is non negotiable. We reserve the right to terminate this Agreement without refund for behaviour we determine to be inappropriate, offensive, unsafe, or directed at our staff or other clients. This includes verbal abuse, aggression, harassment, attending the studio under the influence of alcohol or recreational drugs, or any conduct that compromises the safety or experience of others.

18 Hygiene and Illness

• Do not attend the studio if you are unwell, contagious, or have a fever. Where this applies, cancel through Momence as early as possible.
• Grip socks are required in every session for hygiene and safety.
• Equipment must be wiped down at the end of every session using supplies provided.

19 Force Majeure and Operational Changes

Street is not liable for any failure or delay in performing its obligations under this Agreement caused by events outside our reasonable control. This includes illness of the trainer, natural disaster, fire, flood, power outage, public health orders, government directives, or any other event that prevents the safe operation of the studio. Where a session is cancelled for these reasons, your session credit is returned to your account and where possible an alternative session is offered within the same billing cycle.

20 Complaints and Feedback

If you have a concern about your membership, raise it in writing to hello@streetpilates.com.au within 7 days of the event giving rise to the concern. We will respond within 5 business days. Concerns raised outside this window may not be actionable.

21 Changes to This Agreement

Street reserves the right to modify this Agreement and the terms of membership. Where a change materially affects your membership or pricing, the notice terms in section 03 apply. The version of this Agreement in force at the date of any change governs your membership from that point.

22 Severability and Entire Agreement

If any part of this Agreement is found to be unenforceable, the remainder continues in full force. This Agreement, together with the Street Pilates Terms and Conditions, Street Rules, and Privacy Policy, forms the entire understanding between you and Street Pilates relating to your membership. It supersedes any prior representations, promises, or statements not contained in these documents.

23 Governing Law

This Agreement is governed by the laws of Victoria, Australia. Any dispute arising under this Agreement is subject to the jurisdiction of the courts of Victoria.

24 Acknowledgement

By starting a Street membership, you confirm that you have read, understood, and agreed to this Agreement and the Street Pilates Terms and Conditions, Street Rules, and Privacy Policy. You also confirm that you will complete your pre-session screening accurately before your first session and update it in writing if anything changes during your membership.

Questions about this Agreement can be sent to hello@streetpilates.com.au.